a-mantra - Facilities Management System

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Background

In the recent past a majority of GE businesses worldwide have made a presence in India through joint ventures, wholly owned subsidies, strategic alliance, business development and customer supporter services.

Client Objectives

a	The As-Is Seat Utilization [ SU ] Process was more or less manual with most requests being sent on mail/phone and the SU team using an Excel to allocate seats.
a	Intangible costs in terms of improper seat utilization, IT peripherals not being shared properly, lack of proper infrastructure.
a	Need for a new SU system which would provide for the functionalities /reports / flexibility, improve the internal customer satisfaction levels.
a	Integration to EX- WFM solution, BI solution, CMS - employee login details, and HR application.
a	Deliver business results.

The Challenge

a-mantra was faced with the challenge of achieving client objectives within given time frames. Improvements had to be made in the seat allocation process and a visual representation of basic reports had to be generated to address the issues of vacant seats and Business Continuity Process. There was also a specific need to assess Business Continuity Plan requirements in addition to enabling drilldown reports from location to employee and link to the Source Enterprise System.

a-mantra Steps In

Keeping in view the above objectives, a-mantra successfully deployed solutions to cater to the diverse requirements. A visual representation of spaces, assets and facilities was offered, in addition to an online viewing and booking of services. Applications were integrated with Oracle Financials, HR & IT RDBMS to ensure smooth information flow. The Port ID was updated for effective system utilization, a bar coding mechanism of assets maintenance to the Oracle FA module was enabled while reporting needs for shifts, processes and time series were generated.

Implementation Methodology

a	Thorough study of work flow and business rules of the current systems.
a	Environment to match with other software platforms at GECIS.
a	Algorithm upgraded to optimize seat allocation throwing different options to the requestor.
a	Thorough understanding of future expansion needs to other employee service functionality.

Value Delivered

a-mantra's solution succeeded in delivering customer satisfaction levels. The new web- based system cut down all Process NVAs. Since a-mantra is flexible and easy to deploy, there was ease of adoption with minimal training. Moreover, enhanced sharing paved the way for increased SU thereby increasing profits for the organization, while Strategic Reporting on SU lead to accurate pricing. Solution payback period less than 6 months and annual savings of several hundred thousand dollars expected.