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Help Desk

Active Daily Users

Our Help Desk product module provides turnkey solutions for tracking problems or complaints within your organization within your corporate office or facility locations efficiently and with complete transparency. Our clients range from regional corporations to customer support centers to global leading organizations.

Why a-mantra For Help Desk?

  • Track and standardize a problem resolution mechanism
  • Creates transparency within your complaint management system
  •  Better control on facilities and their issue tracking
  •  Efficient way of managing common facilities and its complaint process
  •  Generates best possible TAT reports using several parameters attached to the complaint or issue
  • Tracks the complaints raised by customers at different touch points
  • Rate user satisfaction following task or complaint resolution
  • Identify nature of complaints by department or project
  • Identify the number of pending and closed requests in a given period of time
  •  Integrates fully with many in-house ERP software systems and existing tools like HR portals
  • Creates historical reports and trends of complaints and their locations

Track, Store and Maintain:

  • Task Identification and Closure Dates
  • Pre-Map Each Task To Personnel Working On It
  • Direct Mail Statistics of Pending to Closed Tasks
  • Categorization of Complaints Based on Department, Project and Fixing TATs
  • Customized Reports for QA Purposes

Efficient Cloud-Based Management of:

  • New Process Creation and Implementation
  • Problem Raising Via Ticket for Tracking
  • Problem Resolution Processes
  • Common Facilities and Complaint Processes
  • Turn Around Time Scheduling
  • Customer Complaints
  • User Satisfaction Post Resolution
  • Complaints by Department or Project
  • Pending and Closed Requests
  • Time to Resolve Various Issues
  • Assign Personnel to Various Tasks
  • Custom Reporting

 

Enhance organizational efficiency, increase customer and internal satisfaction, resolve problems quickly and effectively, and obtain ongoing month over month ROI within 6 months or less through improved Help Desk management!To learn more about how this solution can help your corporation manage its problem and complaint resolution processes more efficiently, contact us now for more information or to request a demonstration presentation.

Help Desk Product Module for:

  • Corporate Office Facilities
  • IT & ITES Companies
  • Concierge
  • Customer Support Centers
  • HR